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Can I place orders by phone?

We highly recommend placing your order online, as all our systems are electronic this will ensure you receive the fastest and most accurate service.

If you are not familiar with online ordering or are having difficulties placing your order, our customer-care consultants are available Monday through Friday 9am to 4.00pm AEST on (04) 2258 53938 to help you place your order.

Adding Items to your Cart

Select the quantity of the products you would like to order and click on the “Add to cart” button.
If you want to add more items to your order click “Continue shopping.”
Once you have added all the items to your cart, select your shipping option
If your delivery details are different than your billing details, un-tick the “My delivery details are the same as my billing details” and enter your delivery details.
Select the method of payment and proceed thru the secure shopping cart.

Payments

We accept payments by PayPal, credit card from Visa, MasterCard. We also offer Buy Now Pay Later options with Afterpay and Zip
We will normally confirm receipt of your order by email within a few minutes of ordering. If you do not receive this please check your “junk mail”

Delivery Charges

We offer $7 Flat rate tracked shipping throughout Australia and $18 International express shipping to NZ 
We also offer Express Post options for an additional charge that is calculated at the checkout.
You will be sent a tracking number by email once your order has been shipped or you can also log into your customer account and view the tracking number for each order.

Submitting your order

It is very important to thorough check your order and details carefully before pressing the “Place Order” button.
Confirm all the items in your cart are correct, you can edit the items in your cart by clicking “Edit Details” or continue shopping by clicking “Continue Shopping”
Confirm your credit card details are correct, you can edit your card details by clicking “Edit Details” or continue shopping by clicking “Continue Shopping”
Confirm your billing and delivery details are correct, you can edit your billing and delivery details by clicking “Edit Details” or continue shopping by clicking “Continue Shopping”
After you have reviewed and made any edits to items in your cart, card details, billing, and delivery details, click “Make Secure Payment Now” to submit your order.
If you payment is successful an order confirmation will appear onscreen with your order number.
You will also receive an email confirmation. 
If you do not receive the order confirmation please contact us immediately

Delivery of your Order

Postage time will depend on where you live in Australia. Use the following as a guide only (delays maybe experienced during Peak Periods eg. Christmas, Easter, Mothers Day,  Fathers Day etc)

Destination

Standard Delivery

Express Delivery
Sydney / Central Coast / Newcastle 2-3 Business Days Approx 1-2 Business Days
Other NSW 3-5 Business Days Approx 2-3 Business Days
Victoria 3-5 Business Days Approx 2-3 Business Days
Queensland 4-7 Business Days Approx 2-3 Business Days
South Australia 5-7 Business Days Approx 3-4 Business Days
Western Australia 10-14 Business Days Approx 3-4 Business Days
Northern Territory 10-14 Business Days Approx 3-5 Business Days
Tasmania 7-10 Business Days Approx 3-4 Business Days
NEW ZEALAND
International Express Post 5-7 Business Days
 
We cannot guarantee delivery times and are unable to guarantee next day delivery with express post. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Problems with your Order

We want you to have the best online shopping experience, so if you have any problems with your order, please contact us by phone or e-mail. 
PH: (04) 2258 5393  – Monday –to Friday –  9am to 4pm AEST
When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible
  1. Your Name 
  2. Date your order was placed
  3. Your Sales Order Reference Number
  4. Your Tracking Number, if available
  5. Brief description of the problem you are experiencing

For information on returns and damages please refer to our Returns Policy