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DATA PROTECTION & PRIVACY POLICY

Quirkz regards customer privacy as an important part of our relationship with customers, when you shop with us you’re trusting us with your information and we take that responsibility seriously.

This Privacy Policy helps you understand what information we collect, why we collect it and how you can manage it. The policy conforms to Internet privacy standards and applies to all users of Quirkz.com.au

How do you use my contact information?

Any details collected and stored from our customers is required in order to provide our products and a high level of customer service. We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. If you subscribe to newsletters or other promotional communications from our website, there will be an option to unsubscribe in every email we send you.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

Payments are fully automated with an immediate response your complete credit card number cannot be viewed by Quirkz or any outside party.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

  • COOKIE name COOKIE Description
  • CART The association with your shopping cart.
  • CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
  • COMPARE The items that you have in the Compare Products list.
  • CURRENCY Your preferred currency
  • CUSTOMER An encrypted version of your customer id with the store.
  • CUSTOMER_AUTH An indicator if you are currently logged into the store.
  • CUSTOMER_INFO An encrypted version of the customer group you belong to.
  • CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
  • EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
  • FRONTEND You sesssion ID on the server.
  • GUEST-VIEW Allows guests to edit their orders.
  • LAST_CATEGORY The last category you visited.
  • LAST_PRODUCT The most recent product you have viewed.
  • NEWMESSAGE Indicates whether a new message has been received.
  • NO_CACHE Indicates whether it is allowed to use cache.
  • PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
  • POLL The ID of any polls you have recently voted in.
  • POLLN Information on what polls you have voted on.
  • RECENTLYCOMPARED The items that you have recently compared.
  • STF Information on products you have emailed to friends.
  • STORE The store view or language you have selected.
  • USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
  • VIEWED_PRODUCT_IDS The products that you have recently viewed.
  • WISHLIST An encrypted list of products added to your Wishlist.
  • WISHLIST_CNT The number of items in your Wishlist.

If you have any questions about us, we’d be delighted to help. You can contact us during business hours on 02 4990 3188 — even if it’s just for that reassurance that we’re real people, we’d be delighted to chat with you!