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All orders ship from Australia and delivered FREE Australia wide

When will You Post My Order?

We will attempt to send your goods within 24 hours of cleared payment, excluding weekends and NSW public holidays.

Delays may be experienced during the peak seasonal periods of Valentine’s Day, Easter, Mothers Day, Fathers Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering
If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).

Post within Australia

We use both Australia Post and Aramex Courier. If you have a preference please leave a note at the checkout

Postage Time

Postage time will depend on where you live in Australia. Use the following as a guide only (delays may be experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Day etc)
Please Note: As we are Regional (Hunter Valley) we do not fall under the Express Post network and are not able to guarantee overnight or Next Day Delivery

Parcel Post to New Zealand

For Parcels Sent to New Zealand we use Australia Post – International Express Post with an expected delivery time of 4-7 business days.

International Customs Charges

Orders over NZD$200.00 may incur customs taxes in New Zealand.
You can check if duty will be payable on your order here.
Please note Quirkz has no control over customs duty and any duties payable will be the responsibility of the buyer

How do I track my Order?

Your order will be sent via either Aramex Courier or Australia Post (for PO Boxes and express deliveries)
You can track Aramex Orders online at Aramex.
You can track Australia Post orders online at Australia Post. 

Return of an undeliverable item

If an order is returned to us by Aramex or Australia Post because of an incorrect address or failure to collect, a redelivery and or restock charge of $15 will apply (to cover return postage costs, administration and redelivery costs).

We recommend signing up for a free MyPost Account  which will provide SMS notifications of all your orders and allow you to redirect your order or organise a safedrop.

For Aramex you can organise redelivery and safe drop here.

Change of Mind  Returns

Our “Change of Mind” return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter them. All products must be returned in their original retail packaging with extra padding and a box to minimise transit damage.

All “Change of Mind” Returns must be advised in writing before the return will be accepted by contacting shop@quirkz.com.au.

In your correspondence please provide the following information

1. Order Number in the email subject line
2. Title name of item you wish to return
3. An explanation of the reason for return

We will notify you by email within 24 business hours once your return has been approved.

Quirkz  will not be responsible for return postage costs on change of mind purchases and a 10%  restock/handling fee will be charged to cover handling and administrative costs.

We recommend that you return all “change of mind” purchases via Registered post. You assume any risk of lost, theft or damaged goods during transit. Quirkz will not be responsible for parcels lost or damaged in transit if you choose not to register and insure them.

All refunds (excluding shipping costs) will be processed thru your original payment method.

Returns that are a change of mind should be returned to:

Quirkz
Unit 3A, 3 / 373-379 MAITLAND ROAD
CESSNOCK NSW 2325

Return of Faulty / Incorrect / Damaged Items

Lost or Stolen Goods

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